Chapter 15: Miscellaneous
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HOW TO ADD A NEW WAREHOUSE
1. Go into CODES MAINENANCE , "W" for Warehouse, and add the new code and description. 2. Go into SYSTEM CONTROL, #5 FOR "Change Warehouse Addresses" and enter in the newly created code, then add in the address 3. Go into SYSTEM INSTALLATION, #2 for "Change Company Control Flags", (I)nventory, field #4 for "Number of Warehouses" and update to include newly created warehouse.
HOW TO CHECK THE STATUS ON YOUR VSIFAX
You may need to call Point 4 Data Corporation at some time regarding your VsiFax program. It will be helpful to state how you use the program: a. Do you only use VsiFax for faxing invoices? b. Do you also have "Fax Answer" (which integrates VsiFax into Genesys)?
Also, before calling, please try to determine what may have caused the recent malfunction. The following steps will help. 1. From the ROOT MENU, select #13 Vsi-Fax Administration 2. From the VSIFX MAIN MENU, select Administration 3. Select Scheduler Admnistration 4. Select Get Status a. What does it say at the top, left-hand corner? Does it say, "The fax scheduler is running"? Most likely, if you have been having problems, it will say that it is NOT running! b. What does it say under the STATE heading? Normally, it will say "Idle" or "Running". If it is blank, then you need to exit back to the Scheduler Adminitration Menu and... |
5. Select Start/Stop Scheduler
a. Answer "N" to the question, "Stop the scheduler Y/N ?"
6. Again, select Get Status
a. It should not say that the scheduler is running and that the state is either idle or running.
HOW TO FIX PRINTER PROBLEMS
1. What error msg.? (if any)
2. Does it say "busy"?
3. Can you print to the spooler?
4. Can you print to Vsifax?
HOW TO KILL A PRINT JOB
At the "#" type: lpstat [return]
"LPT-xxxx" will be displayed with "xxxx" being the printer designator.
cancel (space) LPT-xxxx [retrun]
How to check the status of your VSI-FAX.
You may need to call Point 4 Data Corporation at some time regarding your Vsi-Fax program. It will be helpful to state how you use the program:
1. From the ROOT MENU, select #13 VSI-FAX ADMINISTRATION.
2. From VSI-FAX MAIN MENU, select ADMINISTRATION
3. Select SCHEDULER ADMINISTRATION
4. Select GET STATUS
What does it say at the top left hand corner of the SCHEDULER STATUS box? Does it say "The fax scheduler is running"? Most likely, if you have been having problems, it will say that it is NOT running!
5. Select START/STOP SCHEDULER
Answer "Y" to the question, "START THE SCHEDULER Y/N?"
6. Again , select GET STATUS
It should now say that the scheduler is running and that the state is either idle or running.
7. If the state says "not running", then you need to do the following:
a. Login: vsifax
b. fxstat (this will give you the status. It should say, "Disabled")
c. fxenable fax1
d. fxstat (you have just enabled the fax, so the status should now say "enabled")
NOTE: You may need to start the scheduler or sometimes stop then re-start. If the scheduler is not running you may need to shutdown and re-boot the system.
WYSE 60 TERMINAL SET-UP FOR GENESYS 3.6 / 4.0
F1
COLUMNS = 80 STATUS LINE = Standard BACKGROUND = Dark
LINES = 24 SCRL SPEED = Jump SCRN SAVER = On
PAGE LENGTH = 1* lines CURSOR = Steady Block (1) DISPLAY CURSOR = On
ATTRIBUTE = Char ANSWERBACK MODE = Off ANSWERBACK CONCEAL= Off
F2
PERSONALITY = Wy60 ENHANCE = On FONT LOAD = On
COMM MODE = Full Duplex END OF LINE WRAP = On SEND ACK = Off
DATA/PRINTER = Modem/Aux AUTO SCROLL = On INIT TABS = Off
RCV’D CR = CR MONITOR = Off WIDTH CHANGE CLEAR = Off
F3
KEYCLICK = Off (2) KEYLOCK = Caps KEY REPEAT = On
RETURN = CR ENTER = CR CORNER KEY = Funct
XMT LIMIT = None FKEY XMIT LIMIT = None BREAK = 250 ms
WYSEWORD = Off LANGUAGE = US MARGIN BELL = Off
F4
BAUD RATE = 19200 (3) DATA/STOP BITS = 8/1 PARITY = None
RCV HANDSHAKE = Xon/Xoff XMT HANDSHAKE = Xon/Xoff XPC HANDSHAKE = Off
AUX BAUD RATE = 9600 (4) AUX DATA/STOP BITS = 8/1 (5) AUX PARITY = None (5)
AUX RCV HANDSHAKE=Xon/off(6) AUX XMT HANDSHAKE=Xon/Xoff(6)
F5
BLOCK END = US/CR LABELS = Off WPRT INTENSITY = Dim
AUTO PAGE = Off SAVE LAVELS = Off WPRT REVERSE = Off
TV1955 ATTRIBUTE = No Space PAGE EDIT = Off WPRT UNDERLINE = Off
VP60 BLOCK END = None TEST = Off
- Determined by operator preference
- Determined by operator preference
- Depending upon PORT set-up
- Depending upon PRINTER speed
- Depending on PRINTER set-up
- Depending on PRINTER flow control
Function Key Definition
Return = \1
Hot Key = \2 Port Number: 2
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UNSHIFTED |
SHIFTED |
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FK |
1. |
*’\1 |
17. |
F1 |
*\217\1 |
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FK |
2. |
*\21\1\1 |
18. |
F2 |
*\221\1 |
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FK |
3. |
*\27\1 |
19. |
F3 |
*\210\1 |
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FK |
4. |
*\22\1 |
20. |
F4 |
*\222\1 |
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FK |
5. |
*\23\1 |
21. |
F5 |
*\223\1 |
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FK |
6. |
*\28\1 |
22. |
F6 |
*\211\1 |
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FK |
7. |
*\26\1 |
23. |
F7 |
*\226\1 |
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FK |
8. |
*\25\1 |
24. |
F8 |
*\223\1 |
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FK |
9. |
*\24\1 |
25. |
F9 |
*\224\1 |
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FK |
10. |
*\29\1 |
26. |
F10 |
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FK |
11. |
*\213\1 |
27. |
F11 |
*\215\1 |
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FK |
12. |
*\299\1 |
28. |
F12 |
*\216\1 |
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FK |
13. |
29. |
F13 |
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FK |
14. |
30. |
F14 |
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FK |
15. |
31. |
F15 |
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FK |
16. |
32. |
F16 |
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UNSHIFTED |
SHIFTED |
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33. |
Prt Scrn. *| \1 |
49. |
Prt Scrn. |
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34. |
Up Arrow *[ |
50. |
Up Arrow *{ |
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35. |
Dwn Arrow *[ |
51. |
Dwn Arrow *} |
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36. |
Page Up *{ |
52. |
Page Up |
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37. |
Page Down *} |
53. |
Page Down |
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38. |
Home |
54. |
Home |
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39. |
End |
55. |
End |
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40. |
Insert |
56. |
Insert |
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41. |
Delete |
57. |
Delete |
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42. |
Tab |
58. |
Tab |
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43. |
Send *?\1 |
59. |
Send *?\1 |
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44. |
Repl |
60. |
Repl |
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45. |
INS Char |
61. |
INS Char |
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46. |
DEL Char |
62. |
DEL Char |
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47. |
CLR Line |
63. |
CLR Scrn |
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48. |
64. |
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Select FUNCTION KEY number to change, or (END) ______